Return Policy

Customer satisfaction is our highest pursuit at KimWig. To better our customer shopping experience, we have refined our return and exchange policies. If you are not satisfied with your purchase, you can return it for up to 30 days after delivery if they are eligible products and remain in their original packaging.

For questions regarding order status and other after-sales support, log in to My Orders and check order history. You can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 business day.

CANCELLATION POLICY:

RETURN & EXCHANGE POLICY:

• In original factory condition (unaltered, unworn, undamaged, containing no odor or signs of wear or styling product).
• Must have tags attached and in original packaging.
• Item(s) must be returned within 30 days of the delivery date of the order.

• The frontal lace was cut or damaged.
• The item was worn or sprayed with hair styling products.
• The item was damaged or the original status was changed.
• Customized wig.
• We can’t accept ineligible products and they will be returned to you at your cost.
• For clearance or special sale units can not return or exchange. 

HOW TO RETURN:

Please send an email to service@kimwig.com within 14 days after receiving your package to make an application for exchange.

1. Please email us with photos of the hair for our reference. We will reply with return instructions after confirming it's in consistency with our policies.
2. We can offer one-time exchange without restocking fee for the items that have not been worn or tampered with. But the customers will be required to pay the shipping fee of sending the item back to us. After we have received the returned package from you we will then ship the exchanged item for free.
3. For any price differences between the exchanged items, we will charge you extra or credit back the overcharge.
4. Customers will have to pay customs fee resulted from not following our return instructions.
5. KimWig is NOT responsible for any INTERNATIONALS custom duties and taxes. For more information regarding custom policies, please contact your country's local customs office.

1. You can place a new order and receive your refund when the original item arrives back.
2. Place a new order online, we will prepare the new hair while waiting for the return. Your new hair will be shipped to you after it is finished.
3. When we receive the returned product in original condition, we'll issue the refunds or store credit that has the delay.
4. KimWig is NOT responsible for any INTERNATIONALS custom duties and taxes. For more information regarding custom policies, please contact your country's local customs office.

1. Every customer can enjoy a one-time free repairing service within after-sale three months (except the damage caused by improper use ).
2. Repair services after three months will be charged a fee that depends on what kind of repair needs to be done.
3. Please email service@kimwig.com with pictures before you return it we have to make sure whether it can be repaired.
4. We will initially determine the cause based on the photos, specific reasons and repair methods will be given after wig is received and checked by professional staff.
5. The repair costs will be on the customers if the damage is the result of inappropriate use
6. Customers are responsible for the return shipping fee.

Shipping agency Service :

Due to COVID-19 government policy, It always take long time(at least 14 days detention time at customs warehouse) and high Custom duty, If you want rush return or exchange, We offer shipping agency service, The cost base on which country the wig return.  For details please contact our customer service girl. 

INTERNATIONALS SHIPPING TAX:

KimWig is NOT responsible for any custom duties and taxes. For more information regarding custom policies, please contact your country's local customs office.